Support
Solution Support
Support Plans are available to Qdabra consulting customers who have completed a project with us in the last year or have an ongoing support plan. For new projects, please contact us and we’ll schedule a meeting to discuss your new requirements.
Support Plans provide peace of mind to you and your team. Qdabra continues to support you with priority response and each support plan includes hours so you don’t have to worry about creating purchase orders for support tickets when you have a blocking issue.
Plans
Pick a support plan that meets your project’s needs:
|
Plan Level |
Annual Retainer |
Project Reviews |
Response Time |
Support Hours * |
|---|---|---|---|---|
|
Basic |
$5,000 |
Annual |
< 48 hours |
26-67 |
|
Standard |
$10,000 |
Quarterly |
< 24 hours |
53-133 |
|
Enterprise |
$20,000 |
Bi-Monthly |
< 12 hours |
105-267 |
|
VIP |
$40,000 |
Monthly |
< 4 hours |
211-533 |
* Quantity of hours based on hourly rates of support engineers. Hourly rates will increase on January 1, 2025.
Contact UsYour Solution Plan covers any issues directly related to the solution Qdabra created for you, such as:
- Qdabra designed forms and dashboards
- Web sites and solution configuration
- Collection of data
- Processing of data flows
- Workflows and reporting
Solution Plans exclude:
- Anything outside of the Qdabra solution
- Line of business processes downstream from the solution
- Machine configurations for users
- Issues due to system configuration upgrades
- Design change requests completed after the start of the support plan (support plan needs to be increased to cover)
Unused Support Hours
- Unused support hours roll over to the next term and become “Rollover Hours”
- Unused Rollover Hours expire and convert into Training Hours if not used after one support term
- Unused Training Hours expire after one year
- Rollover Hours expire when the support plan is stopped or goes unpaid for thirty days after the renewal date
CONSULTING CLIENT SERVICE LEVEL AGREEMENT FOR SOLUTION PLANS (PDF)